Please Call Ahead

This will allow our staff to prepare for your pet’s arrival. We may suggest immediate first aid measures and will give you specific directions to our facility.

Transfer of Patients

We stress the importance of proper followup care and continued treatment to ensure the successful resolution of your pet’s condition. Your pet may not be fully recovered at the time of discharge and may need further treatment by your family veterinarian.

We will call your veterinarian’s office to inform them of your pet’s medical status. We will provide a copy of the medical record to you and your veterinarian.

Priorities/ Triage

On occasion, multiple emergencies may be presented to the clinic at the same time. The admitting staff will assess the severity of the patient’s condition. Those patients will be examined first. All patients will be examined as soon as possible. We appreciate your patience if you and your pet must wait.

Discharge

All pets must be picked up weekdays before 8:00 am. Patients hospitalized for weekend care must be discharged by 8:00 am Monday. Pets hospitalized over a holiday must be picked up before 8:00 am the following business day. Please bring a leash for your dog or a carrier for your cat. Complete instructions concerning your pet’s care will be given at the time of release.

Fees

The fees charged are usual and customary for the special services provided and are comparable to those of other veterinary emergency clinics. Payment is expected at the time services are rendered. This is necessary to meet the costs of maintaining a well-equipped and fully staffed critical care facility. A detailed treatment plan and estimate for cost of treatment will be provided for your approval prior to your pet’s admission to the hospital. Changes in the patient’s condition may require revision of the estimate. If there is a change in the patient’s status, every attempt will be made to contact you to authorize the additional treatments. However, if a critical situation arises and you cannot be reached, we will provide the necessary care.

Payment can be made in the form of cash, personal check, credit card (Mastercard, Visa or Discover) or Care Credit.